Client Service Manager

Tishman Speyer•Chicago, IL

3d•$60,000 - $65,000•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm. Summary of the Position: The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. S/he will report to the General Manager and will office at at 222 North LaSalle. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

1 to 3 years of experience in commercial real estate or hospitality industry
Bachelor’s degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing
Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
Onsite presence is required for this position.

Responsibilities

Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyer’s ZO amenity offerings
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Actively support the Property Management team in fostering long lasting relationships with customers
Provide support to ensure smooth operations of the Property Management Office (PMO)
Oversee new customer onboarding procedures
Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
Prepare monthly accounting accruals with General Manager oversight
Respond to customer account statement inquiries
Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO expenses, etc.
Maintain the customer portal to ensure current building communication and procedures are available to our customers
Distribute the monthly rent statements
Assist the Property Management team with projects and communication
Assist with Conference Center setup and coordination
Maintain an organized, well-stocked, and smoothly functioning office environment. This role oversees office pantry operations, supply inventory, and routine ordering to support daily workplace needs
Liaison between internal teams such as cleaning, security, and engineering, to communicate tenant requests helping to maintain a high-quality workplace environment