Client Service Manager

Sunstates Security•Long Island City, NY

26d•$80,000 - $80,000

About The Position

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Requirements

High School diploma or equivalent
Drivers License
NY State Security Guard License

Responsibilities

The CSM will oversee an Operation Manager who will provide the scheduling of the security officers at each designated site, direct and prioritize the work activities of all assigned guards.
Review Post assignments
Responsible for making sure all logbooks and sign in sheets and equipment are properly maintained
Make sure the security staff at each site properly responds to all incidents and reports incidents through proper Corporate protocols. CSM will review the incident reports
Meet and approve all new hires and ensure the qualifications are met prior to assignment
The CSM will conduct investigations and prepare written reports when necessary
Meet with clients regularly to ensure the security service is operating as proposed
Participates in the planning process for all requests for scheduling of special events at site location.
Attend weekly operations meeting at the Corporate office and report to VP of Operations.