Client Service Manager

AI Digital•Atlanta, GA

50d

About The Position

Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges. Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships. Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value. Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams. Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates. Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations. Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly. Present data and insights in an understandable way that highlights results and actionable insights for clients. Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital. Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication. Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions. Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations. Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation.

Requirements

3+ years of experience in Account Management or Client Service (agency background is a strong plus).
Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems.
Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools.
A proactive and eager attitude.
Ability to handle a varied workload and occasional time pressure.
Excellent organizational skills — always two steps ahead.
Ability to work effectively both independently and as part of a team.

Responsibilities

Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges.
Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships.
Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value.
Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams.
Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates.
Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations.
Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly.
Present data and insights in an understandable way that highlights results and actionable insights for clients.
Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital.
Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication.
Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions.
Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations.
Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation.