Client Service Manager

Gallagher•Glendale, CA

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview If you have experience in the commercial (property/casualty) insurance environment, supporting a book of middle-to-large market accounts and have a valid property/casualty license, we are looking for a Client Service Manager who will be responsible for the day-to-day account management of Gallagher’s relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.

Requirements

Commercial (property/casualty) insurance knowledge and experience managing client relationships.
Current Property and Casualty License.
Bachelor’s degree with 3+ years client service management experience-OR-High School degree/GED with 8+ years client service management experience.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engage others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
Strong technical property and casualty knowledge
Background in account management, servicing, placement and negotiation of property and casualty coverages
Ability to solve problems and think independently
Strong written and verbal communication skills
Ability to pay attention to detail while working under pressure
Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines
Be energetic/have a sense of urgency

Responsibilities

Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews.
Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion.
Answer client questions on applications and requested renewal information.
Communicate and maintain good working relationships with markets.
Assist in preparing renewal strategy documents and proposals.
Prepare and/or check market submissions.
Analyze quotes from carriers and negotiate terms and conditions.
Responsible for binding of renewal coverage and the accuracy of programs that are bound.
Process certificates, endorsements, invoices, policies, endorsements, and audits.
Responsible for certificates, endorsements, audits, invoicing, and policy checking.
Provide a high level of day-to-day technical support to the team.
Ensure that all documentation is received on a timely basis and is accurate.
Manage policy and endorsement follow up system, including maintaining reminder system.
Prepare proposals and presentations to existing clients and prospective new clients.
Navigate carriers’ web sites to obtain endorsements, loss runs, renewal policies, and invoices.
Communicate with markets for renewal policies, endorsement requests, and invoices.
Assist other team members to balance workloads when needed.
Provide backup for other team members during their absence.
Undertake various duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program