Client Service Manager

Tishman Speyer•Chicago, IL

11d•$60,000 - $65,000•Onsite

About The Position

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. The CSM will report to the General Manager and will be located at our Class A property at 525 W Monroe in Chicago, Illinois. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

1 to 3 years of experience in commercial real estate or hospitality industry
Accounting background/experience is mandatory
Bachelor’s degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing
Thrive in an innovative and fast-paced environment
Accounting experience/reading General Ledgers, Assembling Accruals
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
Onsite presence is required for this position.

Responsibilities

Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyer’s ZO. amenity offerings
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Provide leadership to Client Service Coordinator
Actively support the Property Management team in fostering long lasting relationships with customers
Provide support to ensure smooth operations of the Property Management Office (PMO)
Oversee new customer onboarding procedures
Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
Prepare monthly accruals with Operations Manager oversight is critical
Create and maintain customer OT HVAC billable spreadsheet based on lease language
Respond to customer account statement inquiries
Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
Maintain the customer portal to ensure current building communication and procedures are available to our customers
Distribute the monthly rent statements
Create letters and Work Order backup invoices to upload with rent statements
Verify Work Orders and bill through the Angus Work Order System.
Accounts payable – process bills daily to correct budget account.
Assist the Property Management team with projects and communication