Client Service Manager

Wealth Enhancement Group•Brookfield, WI

1d•$75,000 - $85,000•Hybrid

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Brookfield, WI office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with a high level of professionalism and financial knowledge to enhance our relationships with our clients who have complex service and investment needs. In this role, you will serve as a liaison between the client and the Financial Advisor and will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a collaborative, team-oriented environment offering career advancement opportunities. This is a hybrid position, typically in-office 3 days per week. In the spirit of pay transparency, we are excited to share the salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits. This role is also eligible to participate in the discretionary Team bonus plan. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

Requirements

4-year degree preferred
3–5 years of financial service experience preferred (we welcome candidates both more and less experienced to apply as well)
Superior verbal and written communication skills required
Proficient with Microsoft Office Suite or related software required
Familiarity with Salesforce preferred
Experience with Workday preferred
This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Responsibilities

Ensures accurate completion of prospect/new client paperwork/set up
Follows up on funds transfer from surrendering company
Maintains Salesforce database and client files (filing, copies, data input)
Researches and follows up on any issues with the Broker/Dealer, WEG Operations, and vendors
Records incoming assets to the appropriate blotting tool
Dialogues with client to understand their personal history and current financial needs
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing
May work with client’s tax or legal counsel on client concerns
Gathers client data and may prepare the materials for client meetings and reviews
Conducts tax research (1099s)
Completes any review follow-up needs for client
Demonstrates knowledge and can accurately execute against WEG’s suitability guidelines, operational processes, and sales model
Understands financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
Attends client services and company educational events
May attend vendor presentations

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)