Client Service Manager - Water/Wastewater

Kennedy/Jenks Consultants • Santa Rosa, CA

49d • $150,000 - $225,000 • Hybrid

About The Position

Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our client relationships by developing strategies, assembling teams, and executing plans to deliver KJ's services efficiently. In addition, the role includes project management responsibilities to ensure adherence to company standards and timelines.

Requirements

• Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field.
• 10+ years of experience in water/wastewater engineering consulting with a proven track record of success in business development.
• Professional Engineer (PE) license required.
• Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
• Demonstrated ability to provide excellent client service, manage relationships, and understand client needs.
• Strong writing, editing, and research skills with the ability to effectively communicate complex ideas.
• Strong analytical and problem-solving abilities.
• Ability to travel within the Northern California area to project sites, client visits/meetings, and other Kennedy Jenks offices as needed.

Responsibilities

• Lead new business pursuits and achieve sales targets by cultivating, establishing, and maintaining strong client and partner relationships.
• Ensure successful project delivery and financial goal attainment by optimizing operational efficiency. Oversee the execution of multiple projects, ensuring they meet scope, schedule, and budget requirements.
• Lead one or more client service teams, coordinating resources and activities to connect people to projects and ensure high-quality project outcomes.
• Serve as Deputy Project Manager or Project Manager for various projects, working under the guidance of the PM or Client Service Director, with full responsibility for scope, schedule, and budget.
• Lead client presentations, proposals, and strategy formulation. Collaborate with the Marketing & Proposals team to drive successful business development efforts.

Benefits

• Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees