Client Service Manager- Select Commercial P&C
About The Position
Alera Group is looking for a Client Service Manager- Select Commercial P&C. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Requirements
- Bachelor’s degree in business, communications, operations, or a related field
- Minimum of 5 years of related experience in P&C with a carrier, broker, or consulting firm with a strong history of client service
- Experience leading and implementing new and improved P&C processes that include the development of measurable performance goals, metrics, and benchmarks is preferred
Responsibilities
- Manage and grow a book of business by leading renewals, analyzing client exposures, delivering customized insurance solutions, ensuring retention, and identifying cross-sell and upsell opportunities while maintaining accurate system documentation and carrier collaboration
- Lead, develop, and oversee a high-performing service team by setting expectations, coaching, managing workload and KPIs, handling escalations, supporting hiring and performance management, and ensuring consistent, high-quality client service
- Ensure operational excellence, compliance, and profitability by enforcing ethical standards, safeguarding client confidentiality, monitoring service levels and market trends, partnering cross-functionally, and proactively identifying and resolving risks or challenges
Benefits
- Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
