Client Service Manager II

Gallagher•Cincinnati, OH

About The Position

At Gallagher, we help clients face risk with confidence by providing a client-centric suite of consulting tools, advanced data, and analytics. The culture is grounded in teamwork, integrity, and a shared commitment to doing the right thing, valuing curiosity, new ideas, and empowering employees. The Client Service Manager II will join the Commercial team, working closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. This role involves building strong relationships, solving challenges, and ensuring every interaction adds value. The manager will support and lead efforts to deliver high-quality solutions, manage renewals, mentor team members, ensure client needs are met, and uphold compliance standards.

Requirements

Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience OR High School degree/GED with a minimum 8+ years client service and/or claims management experience.
A Property and Casualty Insurance License.
Proficiency in Microsoft Office.
A desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
A collaborative mindset to work with teams across Gallagher.

Responsibilities

Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Help your team address client risk management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...