Client Service Manager II

Arthur J Gallagher & Co.•Bellevue, WA

59d

About The Position

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service!

Requirements

Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
OR-
High School degree/GED with a minimum 8+ years client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.

Nice To Haves

Develop professional relationships with your internal and external partners
Utilize your resilient and adaptable mentality in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees!

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
Guide your team members in addressing a client's risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within Gallagher systems.
Use Gallagher's technology to improve your productivity and quality.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...