Client Service Manager -Head of LATAM Service– Executive Director

JPMorgan Chase & Co. • New York, NY

2d

About The Position

At J.P. Morgan (JPM), we are committed to delivering exceptional client service.
As a Client Service Manager (CSM) – Head of LATAM Service in Securities
Services, you will have ultimate ownership of your book of clients and their
satisfaction with JPM.  You will build strong relationships with clients and JPM
product and service contacts.  As the ED, you will drive the service vision and
lead initiatives to provide superior client service and strong ongoing
governance for the book of clients.

As a Client Service Manager (CSM) – ED in Securities Services, you will join the
client service team and lead by example. Managing a team of CSMs and building
and maintaining strong relationships with senior client contacts and JPM
stakeholders.

Requirements

• Bachelor’s degree.
• At least ten to fifteen years of experience working at a financial services organization focused on servicing institutional relationships.
• Fluent in English and Spanish both written and verbal is required. Portuguese is a plus.
• Strong knowledge of Global Custody and Traditional, Hedge, Private Fund Services, including ancillary products and services.
• Eight plus years of direct people management and leadership experience.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.
• Willingness to travel to meet with clients and prospective clients.

Nice To Haves

• Drive for continuous improvement.

Responsibilities

• Hold strategic client meetings. Lead in-person meetings with client base to build relationships, discuss the on-going governance structure, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Cross-sell JPM products and services.
• Provide senior leadership updates on client trends and initiatives.
• Participate in senior forums and present client profiles.
• Lead, mentor, develop team.
• Build and maintain relationships with internal stakeholders.
• Responsible for risk and controls management and team adherence to standard operating procedures (SOPs) and requirements.
• Innovation, data solutions & automation through AI/ML.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees