Client Service Manager - Business Insurance
About The Position
Client Service Manager – Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Service Manager on the Business Insurance team, you’ll work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership. This position will partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives. This position will also assist all Business Insurance department managers with the development and auditing of processes & procedures. Assist with onboarding/training of new and existing colleagues. Our future colleague. We’d love to meet you if your professional track record includes these skills:
Requirements
- Bachelor’s degree in related field or 7 years’ insurance experience, including knowledge of business insurance lines for sales, service, or underwriting perspective required.
- Must be detail-oriented with excellent organizational and time management skills.
- Good interpersonal skills and a high sense of urgency.
- Excellent written and verbal communication (public speaking required).
- Prior success and experience in managing change in a fast-paced environment.
- Ability to effectively build and maintain positive working relationships with management and peers.
Nice To Haves
- Previous team management experience preferred.
Responsibilities
- Work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership.
- Partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives.
- Assist all Business Insurance department managers with the development and auditing of processes & procedures.
- Assist with onboarding/training of new and existing colleagues.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- health and welfare benefits
- 401K savings and other retirement programs as well as employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
