Client Service Leader

Gallagher•Dallas, TX

16d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher, we’re all about helping businesses grow, communities thrive, and people prosper. As a Client Service Leader, you’ll guide a team that delivers exceptional service to our clients. You’ll play a key role in shaping our branch’s success, ensuring our clients feel valued and supported every step of the way. How you'll make an impact Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients. Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy. Your leadership will directly influence client satisfaction, retention, and the overall success of our branch. By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
A knack for building strong client relationships.
The ability to explain complex issues in simple terms.
A focus on achieving goals and driving results.
A commitment to creating a positive and inclusive team environment.

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices.

Responsibilities

Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy.
Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program