Client Service Leader

Gallagher•Brookfield, WI

35d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re united by a commitment to growth and shared goals. As a Regional Client Service Leader, you’ll play a key role in ensuring our client service teams deliver quality, consistent, and efficient support. You’ll connect local offices with enterprise-wide resources, helping us build long-term relationships with our clients. This role is all about creating a culture of client excellence and driving strategies that help our clients succeed. In this role, you’ll oversee client service processes across your region, ensuring they’re aligned with our standards and goals. You’ll work closely with branch leaders to balance workloads, support staffing efforts, and integrate new partners. By leveraging technology and best practices, you’ll create capacity for growth and improved service. You’ll also lead and mentor client service leaders, fostering a culture of collaboration and teamwork. Your leadership will ensure our teams are equipped to deliver top-tier service and adapt to changing client needs. Additionally, you’ll focus on compliance, process improvement, and client retention. By tracking performance metrics and implementing innovative strategies, you’ll help us achieve our growth targets while maintaining high-quality results.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices

Responsibilities

Oversee client service processes across your region, ensuring they’re aligned with our standards and goals.
Work closely with branch leaders to balance workloads, support staffing efforts, and integrate new partners.
Leverage technology and best practices to create capacity for growth and improved service.
Lead and mentor client service leaders, fostering a culture of collaboration and teamwork.
Ensure teams are equipped to deliver top-tier service and adapt to changing client needs.
Focus on compliance, process improvement, and client retention.
Track performance metrics and implement innovative strategies to achieve growth targets while maintaining high-quality results.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program