Client Service Lead

4Creeks, Inc. • San Luis Obispo, CA

4d • $140,000 - $175,000

About The Position

The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships.
CSLs are expected to:
Serve as the key client and business development lead within their assigned market sector
Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results.
Maintain consistent and successful client management throughout the project lifecycle.
Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget.
Collaborate with leadership to bring strategic solutions to both prospective and existing clients.
Builds a team to deliver company business and revenue goals for assigned market sector
Lead proposal development, presentations, and pitching efforts to win new business.
Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients
Shape technical approaches and strategies for winning and delivering work
Act as a visible advocate by engaging in industry and professional organizations
Meet annual sales objectives from both retained and new clients
Form and guide client and project teams to effectively meet client needs
Oversee the financial performance of projects within your client portfolio, including budgets and targets
Coordinate with other client service leaders and internal units to achieve broader business goals
Lead negotiations with clients, teaming partners, and subconsultants
Market Sector and Business Development Responsibilities:
Outside of high level project management, the CSLs are the main driver of key design build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must:
Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods).
Expertise to connect with clients across our service offerings (i.e. understands process beginning to end)
Maintain strong technical expertise to accurately scope, price and manage design-build projects.
Step into projects at critical phases to ensure alignment with budget, schedule, and delivery.
Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships.

Requirements

• Technical background is required this is not purely a sales role. A sales only background will not be considered
• 15+ years experience within the AEC industry, 20 years of experience preferred
• Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor)
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Experience with Microsoft Office, including Word and Excel is required.

Responsibilities

• Serve as the key client and business development lead within their assigned market sector
• Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
• Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results.
• Maintain consistent and successful client management throughout the project lifecycle.
• Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget.
• Collaborate with leadership to bring strategic solutions to both prospective and existing clients.
• Builds a team to deliver company business and revenue goals for assigned market sector
• Lead proposal development, presentations, and pitching efforts to win new business.
• Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
• Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients
• Shape technical approaches and strategies for winning and delivering work
• Act as a visible advocate by engaging in industry and professional organizations
• Meet annual sales objectives from both retained and new clients
• Form and guide client and project teams to effectively meet client needs
• Oversee the financial performance of projects within your client portfolio, including budgets and targets
• Coordinate with other client service leaders and internal units to achieve broader business goals
• Lead negotiations with clients, teaming partners, and subconsultants
• Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods).
• Expertise to connect with clients across our service offerings (i.e. understands process beginning to end)
• Maintain strong technical expertise to accurately scope, price and manage design-build projects.
• Step into projects at critical phases to ensure alignment with budget, schedule, and delivery.
• Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships.

Benefits

• full employee health coverage(50% coverage for dependents)
• company 401(k) contribution
• participation in the Employee Stock Ownership Program(ESOP)
• performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed