Client Service Lead - Prime Brokerage Margin Vice President

JPMorganChase•Jersey City, NJ

About The Position

Embark on your journey as a Prime Broker Margin Vice President where you will be part of the management team that leads the day-to-day Prime Broker Margin Operations team. Your role will be crucial in ensuring rigorous firm and regulatory compliance while delivering first-class client service. Team is accountable for margin call monitoring, collateral movement approvals, and maintenance of client margin/equity levels. As a Client Service Lead you will be part of the management team that leads the day-to-day Prime Broker Margin Operations team ensuring rigorous firm and regulatory compliance while delivering first-class client service. You will be accountable for margin call monitoring, collateral movement approvals, and maintenance of client margin/equity levels. You will partner closely with Client Service Representatives, Risk, Operations, Technology, and Compliance to protect the firm, support hedge fund clients, and drive continuous improvement.

Requirements

5 years of financial services or client service experience, ideally within broker/dealer operations or prime brokerage/margin.
Deep understanding of the securities industry, products, and operational functions
Demonstrated problem-solving and sound decision-making skills under time pressure, with strong attention to detail and control mindset.
Excellent written and verbal communication; able to convey complex topics clearly to clients and internal stakeholders.
Proficiency in Microsoft Excel (e.g., pivots, lookups); broader MS Office competency
Series 99 required, you must acquire the Series 99 certification within the first 120 days

Nice To Haves

Bachelor’s degree in finance, economics, accounting, or related discipline preferred.
Working knowledge of Reg T, Portfolio Margin, and FINRA Rule 4210 preferred

Responsibilities

Understand traditional securities products and the end-to-end trade lifecycle to assess margin impact across the workflow.
Monitor firm and regulatory risk across prime brokerage accounts; enforce Reg T, Portfolio Margin, and FINRA Rule 4210 requirements and house policies.
Maintain and monitor equity levels on margin loans; issue, track, and resolve margin calls with urgency and precision.
Review and approve daily collateral movements (withdrawals, substitutions, transfers), ensuring adherence to eligibility rules, limits, and documentation standards.
Own daily exception management: review reports, investigate root causes, determine the right course of action, and document resolutions within SLAs.
Execute departmental policies, standard operating procedures, and control activities flawlessly; ensure audit-ready documentation.
Escalate risk events in line with firm protocols; contribute to remediation plans and durable control enhancements.
Manage day-to-day activities of team members; set priorities, allocate work, and ensure coverage.
Coach for performance and development; deliver timely, constructive feedback and promote a strong risk-and-control culture.
Provide high-quality, responsive support to Client Service Representatives serving hedge fund clients; resolve inquiries and complex margin scenarios with accuracy and professionalism.
Build effective working relationships with internal partners (Risk, Operations, Tech, Compliance, Legal) and external clients of J.P. Morgan Securities LLC.