Client Service/ Intake Coordinator (Bilingual)

Reliant Healthcare Group • Katy, TX

80d

About The Position

This role involves coordinating with internal teams, managing therapists’ onboarding and caseload, and maintaining high standards of client satisfaction.

Requirements

• Bachelor’s Degree or 2-Year college degree preferred.
• Strong proficiency in English and Spanish language.
• 3-5 years of experience in a medical facility and/or home health pediatric therapy company.
• Comfortable speaking to patients, families, and staff over the phone.
• Must be proactive in communicating with clinical staff and other departments.
• Experience working with electronic health records/practice management software.
• Experience with insurance verification, referral requests, and insurance processes and benefits.
• Must be a self-starter, take initiative, and drive growth strategies.
• Leadership experience with individuals and/or teams preferred.
• Demonstrate a high degree of skill in problem solving and working effectively with people.
• Ability to maintain filling systems and company documentation.
• Strong organizational skills, attention to detail, good time management skills, and great customer service skills.

Responsibilities

• Manage the caseload building, orientation, and onboarding process for new therapists.
• Process referrals and physician orders, while maintaining documentation for proper tracking.
• Verify patient information, insurance, & location (map) once a referral and/or physician order is received.
• Serve as the primary point of contact for patient families regarding staffing schedules.
• Work closely with office staff to promote positive and effective communication to ensure appropriate client care.
• Proactively follow up with families while managing and maintaining staffing schedules.
• Assume responsibility in coordinating care for assigned patients, working to support a goal-directed care plan from admission to discharge.
• Assist with answering incoming telephone calls from caregivers and clients.
• Collaborate with the Outreach team to maintain client relations and address service failures.
• Demonstrate the ability to prioritize multiple tasks to meet deadlines.
• Adhere to and demonstrate thorough knowledge of company policies and procedures.
• Cross train in other administrative departments to assist during vacations or illness.
• Maintain an excellent rapport with patients and staff, effectively promoting harmonious interpersonal relationships.
• Maintain and update referral, patients, therapists, and office staff rosters.
• Manage all aspects of relationships with patients and referral sources to ensure company expectations are met or exceeded.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account (HSA)
• 100% company-paid life insurance and accidental death & dismemberment (AD&D)
• Optional short-term and long-term disability
• Critical illness coverage
• Employee Assistance Program (EAP)
• Generous paid time off (PTO) including holidays, sick leave, and vacation
• 401(k) with company match
• Employee Bonus Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees