Client Service Executive

The Hartford • Walnut Creek, CA

16d • $108,000 - $162,000 • Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace. We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers. This role is supporting the Western Division. As the integral member of the service team, supports the service mission and delivering customer presentations that demonstrate professional diplomacy, articulated messaging and confidence that drives positive outcomes for our customers. Negotiates and coordinates end to end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results. Resolves service issues promptly via engagement with various internal service providers. Provides training to local agents and business partners on new claim products and services.

Requirements

• 10+ years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.
• Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
• Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
• Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
• Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
• Strong conflict management skills and ability to navigate ambiguous situations.
• Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
• A valid driver’s license is required as a company car may be assigned
• Ability to travel up to 35%. The selected candidate will service the Western Region.

Responsibilities

• Supporting profitable growth and retention of accounts.
• Understanding an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace.
• Supporting the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.
• Negotiating and coordinating end to end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.
• Resolving service issues promptly via engagement with various internal service providers.
• Providing training to local agents and business partners on new claim products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees