Client Service Director

Gallagher•Kansas City, MO

36d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher, we’re united by a commitment to helping businesses and people thrive. As a Branch Service Director, you’ll lead a team that delivers exceptional service to our clients. This role is all about making a difference—enhancing client satisfaction, driving retention, and creating a culture of continuous improvement. You’ll work closely with regional and branch leaders to align goals and strategies, ensuring our clients receive the best possible support. How you'll make an impact In this role, you’ll lead and inspire a team of Client Service Managers and Associates. You’ll ensure high-quality service delivery that meets Gallagher’s operational standards. By managing people and processes, you’ll help achieve productivity and performance goals. Your work will directly impact client retention, satisfaction, and the overall success of the branch. Together with your team, you’ll create a positive and efficient environment that supports both internal and external clients. Here’s what you’ll bring to the role: Experience leading teams and managing client service operations. A collaborative approach to achieving goals and solving challenges. The ability to explain complex issues in simple terms to clients and colleagues. A focus on continuous improvement and delivering measurable results. A passion for building strong relationships and fostering a supportive team culture.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.
Experience leading teams and managing client service operations.
A collaborative approach to achieving goals and solving challenges.
The ability to explain complex issues in simple terms to clients and colleagues.
A focus on continuous improvement and delivering measurable results.
A passion for building strong relationships and fostering a supportive team culture.

Responsibilities

Lead and inspire a team of Client Service Managers and Associates.
Ensure high-quality service delivery that meets Gallagher’s operational standards.
Managing people and processes
Help achieve productivity and performance goals.
Directly impact client retention, satisfaction, and the overall success of the branch.
Create a positive and efficient environment that supports both internal and external clients.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program