Client Service Director (Speakers Bureau)

Citrus Health Group, Inc•Chicago, IL

About The Position

Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process. Citrus creates hand-picked teams that provide clients with scientific, clinical, pharmacologic, evidence-generation, pricing and reimbursement, market access, affordability, and patient support expertise and experience in their time of need. Client teams are built with talented experts who function as a fluid, agile, and highly energized team. We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines. We do so with the highest level of integrity and respect for the ethical nature of our business. We invite you to join our talented team of dedicated professionals, working closely together to provide the services our clients need, at the time they need them. We are driven by one word, RESPECT. We respect each other, we respect our clients, and we respect the professionals we work with on behalf of our clients. We value every team member and strive for an inclusive and collaborative culture that fosters the best in everyone. About the Role We are seeking a Client Services Director, Speakers Bureau to manage a portfolio of complex pharmaceutical Speakers Bureau accounts. This role sits at the intersection of client leadership, financial stewardship, and operational excellence and is responsible for ensuring programs are executed with precision, compliance, and profitability. This is not a traditional “account management or client success” role. We are looking for a true business owner, someone who can build and manage Statements of Work (SOWs), forecast revenue and expenses, control budgets, lead teams, and confidently partner with clients at a strategic level. Why This Role Matters This role is responsible for protecting revenue, margins, client satisfaction, and team stability across some of the most complex programs in our business. You will be shaping how our Speakers Bureau operates, scales, and succeeds. If you are someone who thrives in complexity, loves financial ownership, and knows how to run pharma programs the right way - we want to talk to you.

Requirements

5+ years in pharmaceutical Speakers Bureau client management
4+ years leading and mentoring Client Services or Account Management teams
Demonstrated expertise across all aspects of Speakers Bureau programming
Advanced experience building and managing SOWs, budgets, and financial models
Proven ability to lead complex client negotiations around scope, pricing, and service delivery
Strong understanding of PhRMA guidelines and healthcare compliance
Advanced proficiency in Outlook, Excel, PowerPoint, and reporting tools
WIP tracking
Monthly accruals
Invoice approvals and submissions
Program-level financial closeouts
Forecasting accuracy and reconciliation
Margin and revenue protection

Nice To Haves

Experience managing multiple therapeutic areas
A track record of running large-scale, high-dollar client programs
Proven ability to recruit, develop, and retain top-tier Client Services talent
The confidence to operate as a financial and operational leader, not just a client liaison

Responsibilities

Own the successful delivery of all Speakers Bureau services across assigned client portfolios.
Serve as the senior point of contact for clients, managing escalations, strategic conversations, and long-term planning.
Build deep, trusted client relationships while identifying opportunities for growth, expansion, and enhanced service offerings.
Lead cross-functional execution across Program Operations, Compliance, Meeting Services, Finance, and Technology.
Lead SOW creation and pricing strategy in partnership with Sales and Operations, ensuring scope, staffing, and financials are fully aligned.
Own financial performance of assigned accounts, including: Forecasting and revenue tracking Work-in-Progress (WIP) management Monthly accruals Invoicing Program-level financial closeouts
Ensure budgets are accurate, controlled, and defensible - with clear visibility into margin, utilization, and profitability.
Act as the financial authority for assigned clients, resolving discrepancies, scope creep, and budget risks before they impact results.
Lead, mentor, and develop a team of Client Service Managers
Set performance expectations, provide coaching, and build a culture of accountability, ownership, and excellence.
Manage staffing models, workload distribution, and capacity planning across the team.
Ensure documentation standards, compliance requirements, and financial controls are followed consistently.
Own client reporting, including KPIs, performance metrics, and quarterly business reviews.
Translate program and financial data into actionable insights and strategic recommendations for clients and internal leadership.
Drive continuous improvement through better forecasting, reporting, and operational discipline.