Client Service Director, Medical & Scientific Communications

IQVIA•Philadelphia, CT

1d•$61,200 - $153,000•Remote

About The Position

Client Service Director, Medical & Scientific Communications Overview Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Service Director to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

Requirements

3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.
Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
Strong organization, time management, and project management skills.
Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
Great team player with a strong drive and willingness to take initiative.
Ability to travel to meet with stakeholders as necessary (up to 25% of time).
To be eligible for this remote position, you must reside in the same country where the job is located.

Nice To Haves

1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
Experience within the Oncology therapeutic area is preferred, but not required.
Experience using Veeva is highly preferred.
Experience with Basecamp or similar project management systems is preferred.

Responsibilities

Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
Monitor project to guarantee adherence and pull-through of client strategy
Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
Manage and attend relevant internal meetings, as assigned.
Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
Develop and maintain working knowledge of managed products and disease areas.
Develop and assist with preparation of client pitches, presentations, and metrics.
Manage faculty recruitment, engagement, and relationships on behalf of clients.
Maintain regular contact with client to ensure expectations are met.
Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings
Synthesize client feedback for implementation by project team members.
Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
Track and report on all opportunities, key milestones, support requirements, etc.
Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
Provide data, decisions and delivery of services in support of client, project and community success.