Client Service Delivery Coordinator III

RELX • Medford, MA

2d

About The Position

This position is responsible for managing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) outlined in contracts are consistently met or exceeded. The role involves overseeing project schedules, budgets, risks, and scopes of work, while ensuring operational teams and subcontractors clearly understand client expectations. It requires a proactive approach to client relationship management and business development within existing accounts.

Requirements

• Specialized or multi-skilled expertise developed through job-related training and substantial on-the-job experience.
• Ability to work independently with limited supervision.
• Excellent project management and client engagement skills.
• Proven ability to identify and act on business development opportunities.
• Experience managing service delivery in a client-facing environment.

Nice To Haves

• 40 Act Funds
• Bluesky regulatory compliance
• Knowledge of Form NF, Regulation D, and Collective Trust

Responsibilities

• Ensure contracted services are delivered in alignment with SLAs and KPIs.
• Maintain strict control over project timelines, budgets, risks, and scope.
• Communicate client requirements effectively to operational teams and subcontractors.
• Build and sustain strong client relationships, offering daily support and guidance.
• Promote organizational capabilities and identify potential sales opportunities.
• Collaborate with account managers to secure contract extensions or additional business.
• Manage contracts of varying lengths and strategic importance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees