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The Client Service Coordinator (CSC) at Banfield Pet Hospital in Bellevue Overlake plays a crucial role in ensuring the smooth operation of the hospital by managing the flow of clients and their pets. This position is designed for a passionate customer service professional who loves pets and is dedicated to providing exceptional service. The CSC is responsible for maximizing the productivity of the veterinary medical team, ensuring effective communication with both associates and clients, and coordinating the care of clients and pets in a welcoming and efficient manner. The ultimate goal is to create a positive experience that encourages clients to return and refer others to the hospital. In this role, the CSC will actively recruit new clients by promoting the hospital's services and ensuring that the flow of clients and pets is managed effectively. This includes maximizing the number of pets seen by the hospital team through efficient operations that support the needs of wellness plan clients. The CSC will provide professional and exceptional service at all times, which includes welcoming clients and their pets, ensuring their comfort, and educating them about their pets' health needs and the services offered by the hospital. The position also involves assisting clients with necessary documentation, entering pet information into the computer system, and ensuring prompt service. The CSC will manage financial transactions, maintain accurate balances, and conduct administrative functions as needed. The role may require working more than 40 hours per week, including weekends and evenings, to meet client needs and manage work volume. Additionally, the CSC will be exposed to a variety of pets and may encounter situations involving anesthesia, radiation, and biological hazards.
