Client Service Coordinator

Banfield Pet Hospital

78d • $16 - $20

About The Position

The Client Service Coordinator (CSC) plays a vital role in ensuring a smooth, efficient, and welcoming experience for clients and their pets. This role supports the veterinary medical team by managing client flow, enhancing productivity, and delivering excellent service. The CSC builds client loyalty by fostering a friendly and professional atmosphere that encourages repeat visits and referrals.

Requirements

• High school diploma or equivalent preferred.
• Must be at least 18 years old to assist with radiographic procedures.
• At least one year of related experience; customer service background preferred.
• Veterinary, medical, or pharmaceutical background is a plus, especially with medical terminology.

Responsibilities

• Embody and promote the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Greet clients and pets warmly, ensuring a comfortable and engaging environment.
• Guide the flow of clients and pets to maximize team productivity and client satisfaction.
• Promote hospital services and wellness plans to encourage new client acquisition.
• Educate clients on preventative care, hospital offerings, and Optimum Wellness Plans (OWPs).
• Assist with check-in by entering pet details, applying ID tags, and completing documentation.
• Support check-out by providing clear instructions, processing invoices, dispensing medications, and scheduling follow-up appointments.
• Accurately handle financial transactions, including daily opening and closing procedures.
• Perform administrative duties as assigned.
• Deliver consistently professional, efficient, and empathetic service.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees