Client Service Coordinator

Banfield Pet Hospital

2d • $15 - $19

About The Position

Client Service Coordinator 1169 is looking for a new addition! Ready to become apart of a fun and positive work environment set on helping pets and revolutionizing the veterinary world?? Look no further! At Banfield Pet Hospital, we are committed to providing compassionate and exceptional care for the pets we serve. We are looking for a special individual to join our team as a Client Service Coordinator. The successful candidate will be an outstanding communicator and problem solver with a passion for delivering exceptional customer service. The ideal candidate for this position should have excellent customer service skills, a commitment to professionalism, and the ability to work in a fast-paced environment. The successful candidate will be a team player who can effectively manage multiple priorities. We are looking for an individual who is organized, driven, and takes initiative. We are seeking an individual who has experience in a customer service or hospitality role and who can bring their enthusiasm and positive attitude to our team. If you have a passion for helping people and animals, then this may be the perfect opportunity for you!

Requirements

• The successful candidate will be an outstanding communicator and problem solver with a passion for delivering exceptional customer service
• The ideal candidate for this position should have excellent customer service skills, a commitment to professionalism, and the ability to work in a fast-paced environment
• The successful candidate will be a team player who can effectively manage multiple priorities
• We are looking for an individual who is organized, driven, and takes initiative.
• We are seeking an individual who has experience in a customer service or hospitality role and who can bring their enthusiasm and positive attitude to our team

Responsibilities

• Greet clients and provide outstanding customer service
• Maintain a professional and friendly attitude towards clients and their pets
• Answer client inquiries and provide information about our services
• Develop and maintain positive relationships with clients
• Monitor and manage customer inquiries, complaints, and feedback
• Track customer interactions and provide timely follow-up
• Manage and coordinate client appointments
• Assist clients with payment inquiries and transactions
• Process orders and ensure accurate invoicing
• Ensure compliance with company policies and procedures
• Troubleshoot customer service issues and resolve them in a timely manner
• Assist with other administrative tasks as needed

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees