SAGE, Per Diem Client Service Coordinator

Ethos Veterinary Health • San Francisco, CA

18d • $29 • Onsite

About The Position

Are you passionate about providing exceptional client service and creating a welcoming environment for pets and their owners? SAGE San Francisco is seeking a Client Service Coordinator to join our team on a per diem basis. If you thrive in a fast-paced environment, enjoy working with animals, and want to make a difference for clients and their pets, this role is for you!

Requirements

• High school diploma or equivalent
• 1+ years of customer service experience (veterinary experience preferred)
• 1+ years of hospitality experience, providing a welcoming environment for clients
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortable with typing 45+ WPM, 10-key calculator use, and data entry
• Strong phone etiquette and client communication skills

Nice To Haves

• Experience with PIM software (EzyVet) preferred
• Warm, professional, and compassionate
• Organized, adaptable, and able to multitask in a fast-paced environment
• Problem-solver with discretion and strong attention to detail
• Tech-savvy with basic computer skills and willingness to learn veterinary software
• Positive attitude, eagerness to learn, and a passion for client service

Responsibilities

• Client Interaction: Greet clients and pets with warmth, ensuring a positive experience
• Appointment & Schedule Management: Coordinate appointments, procedures, and clinic operations
• Communication: Answer phones, respond to emails, and manage messages via Tiger Text
• Record Keeping: Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality
• Check-In & Check-Out: Process client paperwork, verify information, and handle payments
• Billing & Invoicing: Assist with fee calculations, process payments, and generate invoices
• Client Education: Provide general pet care guidance and answer client questions
• Facility Maintenance: Keep the reception area organized, clean, and welcoming
• Team Collaboration: Work closely with veterinary staff to support smooth clinic operations
• Emergency Response: Handle urgent situations calmly, escalating as appropriate
• Problem Solving: Address client concerns professionally and efficiently

Benefits

• Make a difference in the lives of pets and their families
• Casual, flexible scheduling
• Opportunity to grow in a supportive, team-oriented environment

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees