Client Service Coordinator, SAGE

Ethos Veterinary Health • Campbell, CA

23d • $24 - $27

About The Position

The Specialty Client Service Coordinator – Oncology will play an integral role in providing exceptional client care for pets undergoing cancer treatment. This position is the first point of contact for pet owners seeking oncology services, ensuring that they feel supported, informed, and cared for through their pet’s cancer journey. The coordinator will manage appointments, answer client questions, assist with billing and insurance inquiries, and collaborate with the oncology team to deliver top-notch care.

Requirements

• High school diploma
• 1+ years of customer service experience - veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills including reliable and consistent ability to enter data into medical records
• Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

Responsibilities

• Greeting clients and being the first face of SAGE Campbell
• Answering phone calls, scheduling appointments, and preparing our clients for their visit
• Helping coordinate workflow between clients and the clinical team
• Compiling veterinary medical charts
• Entering client and patient data into our hospital information system
• Collecting payments and other administrative duties

Benefits

• health, dental, vision, disability and life insurances
• flex-spending accounts
• 401(k)
• Employee Assistance Program
• 3 weeks accrued paid time off
• uniforms
• Monthly in-house RACE-approved courses and staff development opportunities for all employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees