Client Service Coordinator
About The Position
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostâ innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyâ provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days areâ the same. Client Service Analyst Location: Colombia, Bogota Hybrid
Requirements
- Excellent written and verbal English.
- Ability to form strong working relationships across internal and external stakeholders.
- Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
- Mid to strong Excel usage for data maintenance.
- Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
- Experience with data validation, and the ability to independently problem solve and pursue the steps required for resolution.
- Organizational and time management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
- Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
- Ability understanding and creating reports and dashboards.
Responsibilities
- Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
- Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
- Coordinate cross functional planning and execution for internal and client projects.
- Recognize and connect the needs of the client with the products and solutions.
- Track critical metrics to measure progress against quality initiatives.
- Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
- Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
