Client Service Coordinator
About The Position
BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator. This pay band is a starting point and is dependent on experience and advancement through the Kahuna leveling system. Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? BluePearl is adding multiple, full-time receptionists to our highly dedicated staff so that we may continue to offer the highest quality client and patient care possible. If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you! At BluePearl Specialty + Emergency Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. The perfect candidates will be individuals that value the commitment of team work, strong work ethic, willingness to learn, and maintain calm, positive and professional attitude. At BluePearl, we're not only a team but a veterinary family!
Requirements
- excellent customer service
- commitment of team work
- strong work ethic
- willingness to learn
- maintain calm, positive and professional attitude
- Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
Responsibilities
- You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
- You are always offering a friendly smile, strong eye contact and an approachable demeanor.
- You are a compassionate listener.
- You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
- You will respond to non-patient calls or visitors and connect them to the appropriate team member.
- You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
- Health, dental, vision, and life insurance options.
- Parental leave benefits.
- Flexible work schedules.
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
