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The Client Service Coordinator (CSC) plays a crucial role in ensuring the smooth operation of the veterinary hospital by managing the flow of clients and their pets. This position is designed to maximize the productivity of the veterinary medical team while providing exceptional service to clients. The CSC is responsible for creating a welcoming and friendly environment, which encourages clients to return and refer others to the hospital. The role involves actively promoting hospital services, educating clients about their pets' health needs, and ensuring that all interactions are handled with professionalism and efficiency. In this position, the CSC will be tasked with recruiting new clients and managing the flow of clients and pets to ensure that the veterinary team can provide superior care. This includes maximizing the number of pets seen by the team through effective scheduling and operational efficiency. The CSC will also be responsible for educating clients about Optimum Wellness Plans and preventative care, assisting with documentation, and ensuring that all pet information is accurately entered into the system. Additionally, the CSC will manage financial transactions, provide necessary instructions to outgoing clients, and conduct various administrative functions as needed. The CSC must embody the Five Principles of Mars, Inc., which emphasize quality, responsibility, mutuality, efficiency, and freedom. These principles guide the CSC in their daily interactions and decision-making processes, ensuring that both clients and pets receive the highest level of care and service. The role requires a proactive approach to problem-solving and a commitment to maintaining a positive and productive work environment.
