Client Service Coordinator

About the position

The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer.
• Assist outgoing clients by providing all necessary instructions, information and invoices.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Requirements

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Benefits

• Medical, Dental, Vision
• Basic Life (company paid) & Supplemental Life
• Short- and Long-Term Disability (company paid)
• Flexible Spending Accounts
• Commuter Benefits
• Legal Plan
• Health Savings Account with company funding
• 401(k) with generous company match
• Paid Time Off & Holidays
• Paid Parental Leave
• Student Debt Program (for FT DVMs)
• Continuing Education allowance for eligible positions
• Free Optimum Wellness Plans for your pets' preventive and general care