Client Service Coordinator

Banfield Pet Hospital

92d • $15 - $18

About The Position

The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. The CSC is responsible for actively recruiting new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. The role includes providing professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. The CSC assists incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. They also assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Additionally, the CSC manages the finances by maintaining accurate balances and utilizing proper opening and closing procedures, conducts administrative functions as necessary, and performs other job duties as assigned.

Requirements

• Strong customer focus.
• Ability to build peer relationships.
• Integrity and trustworthiness.
• Action-oriented mindset.
• Good listening skills.
• Knowledge of preventative care and Optimum Wellness Plans.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the productivity of the veterinary medical team.
• Ensure good communication with associates and clients.
• Coordinate the care of clients and pets in a welcoming and efficient manner.
• Actively recruit new clients by promoting hospital services.
• Maximize the number of pets seen by the hospital team.
• Provide professional, efficient, and exceptional service.
• Encourage hospital visits and ensure client comfort.
• Educate clients about Optimum Wellness Plans and pet health needs.
• Assist incoming clients with documentation and pet information.
• Assist outgoing clients with instructions, information, and invoices.
• Manage finances and maintain accurate balances.
• Conduct administrative functions as necessary.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees