Client Service Coordinator Full Time

Banfield Pet Hospital

102d • $15 - $19

About The Position

As an associate at Banfield, you will play a crucial role in maximizing the number of pets seen by the hospital team through a productive and efficiently run hospital. Your responsibilities will include encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health. You will assist incoming clients by completing required documentation, entering pet information and history into the computer, and ensuring prompt service. Additionally, you will manage finances, conduct administrative functions, and provide excellent client service while adhering to the values and ethics of Banfield Pet Hospitals.

Requirements

• Strong client service skills.
• Ability to work in a fast-paced environment.
• Integrity and adherence to the values and ethics of Banfield Pet Hospitals.

Responsibilities

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Encourage hospital visits and welcome clients and pets, ensuring their comfort.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation and entering pet information and history.
• Ensure prompt service and proper identification for pets.
• Assist outgoing clients by providing necessary instructions, information, and invoices.
• Dispense prescription items per the veterinarian's instructions and sell retail products.
• Schedule future appointments for clients.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Take on additional responsibilities as needed.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

What This Job Offers

• Number of Employees: 5,001-10,000 employees