Client Service Coordinator - Day

BluePearl Pet Hospital

94d • $20 - $29

About The Position

BluePearl Pet Hospital is hiring an experienced Client Service Coordinator. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. Our Client Service Coordinators are imperative to the success of our hospital. If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

Requirements

• Excellent customer service skills.
• Ability to function calmly and compassionately in emotional situations.
• Strong communication skills, both verbal and written.
• Experience in a customer-facing role.

Nice To Haves

• Experience in veterinary medicine or animal care.
• Familiarity with appointment scheduling and client management systems.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Act as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a 'stat' versus 'standard' emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains.

Benefits

• Health, dental, vision, and life insurance options.
• Paid parental leave.
• Employer provided short-term and long-term disability.
• Flexible work schedules.
• Paid time off and floating holiday plans.
• Annual continuing education allowance.
• Access to BluePearl University for training.
• Discounts on pet treatments, procedures, and food.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees