Client Service Coordinator- Banfield Fair Lakes Center

Banfield Pet Hospital • Fairfax, VA

438d

About The Position

The Client Service Coordinator (CSC) at Banfield Pet Hospital plays a crucial role in managing the flow of clients and pets through the hospital, ensuring efficient communication and coordination of care. This position focuses on maximizing the productivity of the veterinary medical team while providing exceptional service to clients and their pets in a welcoming environment. The CSC is responsible for educating clients about services, managing finances, and ensuring a positive experience that encourages client retention and referrals.

Requirements

• High School Diploma or equivalent preferred.
• At least 18 years old for duties involving radiography.
• One year of related experience required, preferably in customer service.
• Medical background with training in medical terminology preferred.
• Ability to multi-task and manage multiple tasks efficiently.
• Strong written and verbal communication skills in English.
• Organizational skills to manage assignments systematically.
• Problem-solving skills to identify and resolve issues effectively.
• Client service skills to ensure attentive and courteous service.
• Mathematical ability to perform basic calculations and conversions.
• Proficient computer skills, including Microsoft Office applications.

Nice To Haves

• Experience in a veterinary or medical setting.
• Knowledge of pet health and wellness services.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and pet information entry.
• Manage outgoing client interactions, including providing instructions and scheduling future appointments.
• Maintain accurate financial balances and follow proper opening and closing procedures.
• Conduct necessary administrative functions.

Benefits

• Flexible scheduling options.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED