Client Service Coordinator - 004044

Banfield Pet Hospital • Saint Paul, MN

404d

About The Position

The Client Service Coordinator (CSC) plays a crucial role in managing the flow of clients and pets through the veterinary hospital, ensuring efficient service delivery and communication. The CSC is responsible for maximizing the productivity of the veterinary medical team while providing exceptional client care in a welcoming environment. This position aims to influence client retention and referrals by promoting hospital services and maintaining a high standard of service.

Requirements

• Ability to multi-task effectively under distracting conditions.
• Strong written and verbal communication skills in English.
• Demonstrated organizational ability to manage assignments systematically.
• Problem-solving skills to identify and resolve issues effectively.
• Exceptional client service skills to ensure attentive and courteous service.

Nice To Haves

• Experience in a veterinary or healthcare setting.
• Familiarity with preventative care and wellness plans.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the productivity of the veterinary medical team.
• Actively recruit new clients by promoting hospital services.
• Ensure superior client care and efficient hospital operations.
• Provide professional and exceptional service to clients and pets.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and pet information entry.
• Manage outgoing client interactions, including instructions and invoicing.
• Maintain accurate financial balances and follow proper procedures.
• Conduct necessary administrative functions.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts on services
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed