Banfield Pet Hospital-posted about 1 year ago
Full-time • Entry Level
Minneapolis, MN
Professional, Scientific, and Technical Services

The Client Service Coordinator (CSC) at Banfield Pet Hospital plays a crucial role in managing the flow of clients and pets through the hospital, ensuring efficient communication and coordination of care. This position aims to enhance client satisfaction and productivity of the veterinary medical team by providing exceptional service and promoting hospital services. The CSC is responsible for creating a welcoming environment for clients and their pets, educating them about health plans, and managing administrative tasks effectively.

  • Drive the flow of clients and pets through the hospital to ensure superior client care.
  • Actively recruit new clients by promoting hospital services.
  • Maximize the number of pets seen by the hospital team through efficient operations.
  • Provide professional and exceptional service to clients and pets at all times.
  • Educate clients about Optimum Wellness Plans and preventative care.
  • Assist incoming clients with documentation and pet information entry.
  • Manage outgoing client interactions, including providing instructions and invoices.
  • Maintain accurate financial balances and follow proper opening and closing procedures.
  • Conduct necessary administrative functions as assigned.
  • High School Diploma or equivalent preferred.
  • At least 18 years old to perform duties involving radiography and exposure to radioactive substances.
  • One year of related experience required, with customer service experience preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
  • Experience in a veterinary or medical setting.
  • Familiarity with Microsoft Office Suite (Word, Excel, Access, Outlook).
  • Competitive salary
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Employee discounts on services and products
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