Client Service Consultant

Fiserv • Omaha, NE

16d

About The Position

As a Client Service Advisor (CSA), you'll be the primary liaison between Fiserv and its valued clients, including Independent Sales Organizations (ISOs) and bank partners. Acting as a trusted advisor, product consultant, and industry expert, your role will be pivotal in delivering exceptional service and nurturing strong, enduring client relationships. Your focus will be on managing clients' operational, product, and service needs while serving as the first escalation point for sensitive concerns and liability matters. By fostering strong partnerships and collaborating across departments, you’ll play a vital role in enhancing satisfaction and forging long-term client relationships.

Requirements

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Proven track record of cultivating and maintaining relationships.
• Experience working independently with minimal supervision.
• Effective written and verbal communication skills.

Nice To Haves

• Bachelor’s degree.
• 2+ years of industry experience.
• Familiarity with Fiserv’s products, platforms, and operational areas.
• Adaptability in dynamic environments with shifting priorities.
• Demonstrated ability to resolve issues with urgency and drive them to closure.

Responsibilities

• Take full accountability for all client issues, ensuring timely resolutions and meeting clients’ portfolio and product management needs.
• Be the first point of escalation for service issues, demonstrating ownership and accountability.
• Drive the resolution of client concerns by proactively addressing challenges and ensuring satisfaction.
• Deliver innovative, business-oriented solutions to address complex client needs.
• Partner closely with Client Business Executives (CBEs) to support overall client relationships.
• Work with shared-services teams across the organization to deliver high-quality support.
• Serve as a champion for client needs, promoting a client-focused culture and ensuring their voices are heard.
• Research and resolve complex client inquiries promptly, acting as a liaison between internal teams and clients.
• Communicate effectively with internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees