Client Service Consultant

Fiserv • Omaha, NE

11h

About The Position

As a successful Client Service Consultant, you will assure client satisfaction by improving overall quality of all products and services enhancements with an existing, strategic client. You will oversee and be responsible for day-to-day File, transmissions, API and ODS operations for all client specific activities managed within the service team.

Requirements

• Bachelor’s degree or equivalent work experience.
• Proven OPTIS experience, (typically 3+ years) in a client-facing product support, product analyst, technical support or similar role.
• Solid ability to understand complex business and technical concepts.
• Strong troubleshooting skills and experience resolving complex product-related issues.
• Ability to communicate clearly and effectively with clients, technical teams and business stakeholders—both orally and in writing.
• On-call and after-hours incident support as part of a rotation.

Nice To Haves

• Solid ability to understand complex business and technical concepts.
• Strong problem-solving skills and ability to build consensus.

Responsibilities

• Collaborate with product development teams to understand functionality and features of new and existing products.
• Work closely with clients and internal partners to troubleshoot, research and resolve product inquiries and issues related to clients’ use of Fiserv products.
• Provide product support and troubleshooting guidance; escalate and coordinate resolution as needed.
• Deliver consistent, high-quality customer service by phone, in writing and through systems and procedures.
• Resolve customer inquiries using system knowledge, internal SME consultation and documented processes.
• Support other Analysts and provide cross-team consultation, helpdesks and client/product engagements.
• Provide on-call coverage and after-hours support on a rotating or as-needed basis to support non-business hours incident response.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level