Client Service Banker – Contact Center

First Horizon • Knoxville, TN

2d • Onsite

About The Position

As a Client Service Banker you will be the driving force behind delivering an exceptional experience to our clients. You'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each interaction is an opportunity to connect with our clients and internal business partners and strengthen the client’s relationship with First Horizon Bank.

Requirements

• High school diploma or equivalent required
• Minimum two years of customer service experience or equivalent combination of education, training, and experience
• Strong computer skills and ability to use multiple applications simultaneously
• Excellent verbal and written communication skills with emphasis on grammar and etiquette
• Process strong problem-solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality.

Nice To Haves

• Bilingual in English and Spanish is a plus

Responsibilities

• Maintain a deep understanding of banking products and services to meet clients’ needs.
• Listen to understand and deliver opportunities for our clients.
• Delivers exceptional professional experience consistently during each call.
• Serving clients with a one contact resolution focus.
• Have a “Let’s Find a Way” mindset.
• Focus on deepening existing client relationships.
• Being adaptable to support the business need by being curious and asking the right questions while serving clients.
• Follow documented procedure as a self-sufficient tool/resource to effectively support clients.
• Exceptional communication, listening, and interpersonal skills.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees