Client Service Associate

Wealth Enhancement Group Acquisition • Queensbury, NY

70d • $50,000 - $60,000

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. Our Queensbury, NY office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

Requirements

• 4-year degree preferred
• 3+ years of customer service /administrative experience is needed
• Financial administration experience is a plus
• Series 7 and 66 or 7, 65 and 63 licenses
• Strong interpersonal skills required to develop team and client relationships
• Professional presence and communication skills
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office
• Salesforce experience a plus
• E-Money experience is a plus
• Experience with GMIB Annuities is a plus
• Experience with Annuity Order Entry/Annuity Net Systems is a plus

Responsibilities

• Support Senior Vice President and their clients by leading and implementing the client service model.
• Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers.
• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensures accurate completion of prospect / new client paperwork/set up.
• Maintains (CRM) database and client files (Filing, copies, data input).
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors.
• Record incoming assets to the appropriate blotting tool.
• Learn Company product suitability guidelines, financial operational processes, and financial sales processes.
• Support client service functions for all teams as requested.

Benefits

• Training and professional development
• Medical, dental and vision coverage (Available to employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance - employer paid and voluntary options
• Short-term and long-term disability, workers compensation - employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees