Client Service Associate

CentiMark Corporation • Canonsburg, PA

1d

About The Position

CentiMark Corporation is hiring a Client Service Associate in Canonsburg, PA! Do you have previous Sales experience with National Accounts? This could be THE career move for you! Job Summary: Customer Satisfaction Outreach : Proactively contact customers (post-service, post-quote, or at regular intervals) to gather feedback on their satisfaction with services, products, and overall experience, documenting all responses in Salesforce. Quote Review and Consultation: Initiate outbound calls to customers to review detailed quotes, answer questions, clarify scope of work, and address any concerns to facilitate informed decision-making and secure approvals. Preferred Customer Service Program Enrollment : Call existing and prospective customers to introduce the benefits of the preferred customer service program, answer inquiries, and schedule meetings for enrollment. Digital Customer Portal Demonstrations : Conduct outbound calls to schedule and facilitate virtual demonstrations (e.g., Google Meets) of the digital customer portal, guiding customers through its features and benefits to encourage adoption and utilization. Leak Repair Work Follow-up: Conduct post-service follow-up calls specifically for leak repair work to ensure customer satisfaction, verify the effectiveness of the repair, and address any lingering concerns/recommended work. Ongoing Relationship Nurturing: Develop and maintain strong, positive relationships with customers through regular, proactive communication, demonstrating a commitment to their long-term satisfaction and identifying opportunities for additional service. Documentation and Reporting: Accurately log all customer interactions, feedback, scheduled meetings, and follow-up activities in Salesforce. Collaboration with Sales/Service Teams: Communicate relevant customer feedback, sales opportunities, or service issues to the appropriate internal teams (e.g., sales, service technicians) to ensure seamless customer experience and resolution.

Requirements

• Outstanding negotiation and selling skills
• Excellent organizational skills
• Computer proficiency

Nice To Haves

• Previous Sales experience a plus
• National Account experience a plus
• Background in the construction and/or commercial roofing industry is preferred
• College Degree preferred

Responsibilities

• Customer Satisfaction Outreach
• Quote Review and Consultation
• Preferred Customer Service Program Enrollment
• Digital Customer Portal Demonstrations
• Leak Repair Work Follow-up
• Ongoing Relationship Nurturing
• Documentation and Reporting
• Collaboration with Sales/Service Teams

Benefits

• 2 Health Insurance Plans: No Cost “Core Plan” – No Cost Medical & Dental
• “Buy Up Plan” – Features a lower deductible for Medical
• Vision Plan
• Employer Paid Life & AD&D Insurance
• Traditional 401K with Company Match
• Roth 401K with Company Match
• Paid Holidays and Vacation
• Employer Provided Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)
• Referral Bonuses
• Dayshift Hours
• Growth Opportunities
• Relocation Assistance possible for the right candidate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees