Client Service Associate

SPS-North America•West Columbia, SC

About The Position

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, document imaging, indexing, distributing/delivering of mail, shipping and receiving products and supplies to support onsite business service center, ensuring copy/print machines are functional and stocked. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

High School Diploma (or equivalent) required.
2+ years relevant work experience preferred.
Ability to work independently with minimal supervision.
Pallet jack, pull cart/dolly and handheld scanner experience preferred
Strong verbal and written communication skills.
Excellent customer service skills with a hospitality mindset.
Current knowledge or ability to learn computer-based systems required for functions of position, especially Microsoft Office.
Knowledge and understanding of shipping & receiving procedures.
Good organization and time management skills.
Valid driver's license and clean driving history.

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication).
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody
Manages outgoing mail/package transactions.
Process and scan incoming mail based on client requirements.
Process \ Copy claims and appeals CD’s
Electronically index imaged records into the correct customer file
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Acts as point of contact for company personnel on mail/package inquiries
Proactively seeks out additional work during downtime.

Benefits

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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