Part Time Client Service Associate

Independent Bank • Ionia, MI

28d

About The Position

Are you ready to grow your career in an environment that encourages confidence,
clarity, and success? At Independent Bank, our team lives our mission every day:

Inspiring financial independence today, with tomorrow in mind. We are committed
to cultivating a workplace that values individuality, promotes growth, and
supports the people we serve. Our Vision is a future where clients approach
their finances with confidence and clarity—and we believe that starts with the
team who supports them.

Our Retail Career Path was built to do just that—support you. Whether you're
launching a new career in banking or looking to advance your current one, we
offer a structured, self-guided journey designed to help you grow professionally
and personally. From your first day as a Client Service Associate (CSA), you'll
receive the training, mentorship, and tools you need to advance—with the
flexibility to progress at your own pace and increase your earning potential as
you go.

Client Service Associate 1
As a Client Service Associate (CSA), you are the face of the bank, providing
incomparable service to our clients every day, every time. In this position, you
will focus on learning and/or reviewing basic banking transactions, and the
fundamental banking terms, products, and services offered by Independent Bank.
This position is similar to a traditional “bank teller” role with self-guided
growth opportunities.

Client Service Associate 2
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing
incomparable service to our clients every day, every time. In this position, you
will continue to grow the knowledge, skills and abilities necessary to better
service Independent Bank clients and offer appropriate products, services and
solutions. This position is similar to a traditional “bank teller” role with
self-guided growth opportunities.

Client Service Specialist
As a Client Service Specialist (CSS), you are responsible for keeping everything
running smoothly behind the scenes, as well as making our clients feel welcomed,
engaged, and significant. In this position, you will apply the knowledge, skills
and abilities acquired from previous banking and customer service roles to
better serve Independent Bank clients and offer appropriate products, services
and solutions. This position is similar to the traditional “lead teller” or
“personal banker” role with self-guided growth opportunities.

Client Service Expert
As a Client Service Expert (CSE) you are responsible for keeping everything
running smoothly behind the scenes, as well as making our clients feel welcomed,
engaged, and significant. In this position, you will apply the knowledge, skills
and abilities acquired in previous positions and will serve as a mentor and
instructor for other team members in advancing their skills. This position is a
step above a traditional, more experienced “lead teller” or “personal banker”
role with self-guided growth opportunities.

Requirements

• High school diploma or equivalent education is required.
• Outstanding client service skills.
• The ability to adapt and adjust to new ideas, processes, workflows, and systems.
• Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
• Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
• A strong desire to be a part of the Independent Bank family while contributing to our growth and success.

Nice To Haves

• Cash handling experience is preferred, but it is not required as we provide ample training.

Responsibilities

• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing the Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled with regards to conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.

Benefits

• Competitive hourly pay and great benefits.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Numerous advancement opportunities with structured, personalized career paths and mentoring.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees