CSA Lombard

Forum Financial Management • Lombard, IL

2d • Hybrid

About The Position

We are looking to add a Client Service Associate to join our office. The primary role is direct client contact to service new and existing accounts while working with the Financial Advisors who have the primary client relationships.

Requirements

• Bachelor’s degree
• Proficiency in Microsoft Excel and Word
• Experienced working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer

Nice To Haves

• Familiar with paperwork and processes of TD Ameritrade or Charles Schwab is a plus

Responsibilities

• Produce, complete and track all paperwork associated with advisory accounts from initial account set-up through completion and transfer of assets, as well as client meetings and ongoing service
• Coordinate day-to-day operational work
• Helps Financial Advisors prepare for initial and ongoing client appointments
• Answer incoming client service calls regarding accounts
• Provide ongoing service (in the office or phone at advisor’s request) in accordance with company and vendor policies, practices and services
• Update and enter all client notes in client relationship management database as he/she works on each client file
• Oversee rollovers, account transfers, and account distributions
• Maintain contact with clients and vendors through confirmation that all accounts have been opened, transfers have been completed and reports sent out
• Ongoing maintenance of client files (hard and electronic)
• Discusses client concerns with Financial Advisor - keeps him/her apprised of any issues

Benefits

• Benefits- we offer a full benefits package including health (PPO, HMO, HSA, and FSA), Dental, Vision, Disability, and Life Insurance.
• 401k – we offer a 401k plan that includes a company safe harbor contribution at 5%.
• PTO – employees start off with 18 days plus 12 holidays each calendar year.
• Flexible work schedule - we offer a hybrid working schedule.
• Professional Development- Forum wants to grow our talent from within and we recognize the role that professional development plays in that. We help our employees identify professional development goals each year and we offer several ways for employees to build their individual skillset.
• Continue Education- Forum supports employees that want to continue their education and we see that as an extension of our professional development initiatives.
• Employee Engagement – employee engagement is very important to Forum, and we believe our employees are our greatest assets, so we strive to host quarterly cultural building activities, office luncheons, and other activities to increase productivity within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level