Client Service Associate
About The Position
What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial. Job Overview: The Client Service Associate plays a crucial role in supporting financial advisors and ensuring an exceptional client experience. This position is responsible for administrative tasks, client relationship management, and operational support within the branch office. The ideal candidate is highly organized, detail oriented, and able to handle multiple responsibilities while maintaining a professional and client focused approach.
Requirements
- Minimum 2 years previous experience in a financial services or administrative support role.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong organizational skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Strong problem-solving skills, and the ability to work both independently and with a team.
- High level of professionalism, discretion, and ethical conduct.
Nice To Haves
- Ability to learn and use CRM systems.
- Series 7 and 66
- Associate or bachelor’s degree, preferably in business, accounting or finance.
Responsibilities
- Serve as the first point of contact for clients, providing friendly and professional assistance via phone, email and in person.
- Schedule and confirm client meetings, prepare necessary documentation, and assist with follow-ups.
- Address general client inquires related to account maintenance, statements, and online access.
- Ensure timely and accurate processing of client requests, such as beneficiary updates, address changes, RMDs, and account transfers.
- Maintain strict confidentiality regarding client information and adhere to compliance guidelines.
- Manage calendars, coordinate appointments, and organize client review meetings for financial advisors.
- Prepare, proofread, and distribute reports, presentations and correspondence.
- Maintain and update client records in the firm’s CRM system, ensuring data accuracy.
- Handle incoming and outgoing mail, including scanning and filing important documents.
- Order office supplies and assist with general office upkeep.
- Process new account paperwork, ensuring all required documentation is completed and compliant.
- Assist in maintaining compliance records, ensuring adherence to FINRA, SEC and firm policies.
- Support the team in monitoring client accounts for accuracy and resolving administrative issues.
- Coordinating with custodians, fund companies, and other financial institutions to process transactions and resolve client account issues.
- Assist in organizing client appreciation events, webinars, and educational seminars.
- Help manage social media updates, newsletters, and other client communication initiatives.
Benefits
- LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
