Client Service Associate

CareOnSite • Martinez, CA

10h • $18

About The Position

OSCA, a division of Tang & Company which provides instructor-led and computer based safety training, has an excellent opportunity for a full-time Client Services Associate. The ideal candidate is enthusiastic, organized, detail-oriented, with a professional and respectful attitude, efficient and able to prioritize tasks. Pay Rate: $18/hr

Requirements

• Strong customer service and problem-solving skills
• Technical knowledge or technical aptitude
• Strong listening and oral communication skills
• Team orientation organizational skills
• IT knowledge and ability
• Excellent communication skills, verbal and written
• Attention to detail and accuracy
• Accountability
• Organizational Skills
• Motivated and results driven
• Strong interpersonal skills
• Commitment to continuous improvement
• Maintain a positive mental attitude and professional work ethic
• Confidentiality

Responsibilities

• Heavy customer interface by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Provide prompt, courteous service to all external and internal customers
• Assist with special projects as assigned
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer inquiries, comments and complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed