Client Service Associate

Marsh McLennan

12d • Onsite

About The Position

Client Service Associate, Business Insurance The Client Service Associate at Marsh McLennan Agency works alongside the Account Management and Sales departments delivering exceptional customer service within the Business Insurance division. In this role, the Client Service Associate oversees client records and processes updates to policies and account details. This position is on-site in our Worcester office and reports directly to the Associate Director of Business Insurance. Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Advisor within our Employee Health & Benefits team here at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Requirements

• Demonstrates a high level of attention to detail, ensuring accuracy and quality in all work.
• Someone that thrives on providing exceptional customer service and communicates effectively over phone and email.
• The ability to remain highly organized in a fast-paced setting including managing a high volume of emails.
• Proficiency with Microsoft Excel, Outlook, and a comfort level learning new systems quickly.
• A commitment to achieve a P&C Producer License in MA within first 90 days
• Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability.

Responsibilities

• Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts.
• Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materials
• Track invoices, process endorsements, and update client policies within the agency management system
• May assist with the preparation of client materials for client presentations
• Manage processes related to the Registry of Motor Vehicles including RMV-1’s, RMV-3’s, “Drives” program, as well as driver and motor vehicle checks, etc.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• 401K savings and other retirement programs as well as employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees