Client Service Associate
Messa Sync•New Orleans, LA
168d•$50,000 - $60,000
About The Position
Messa Sync is currently seeking a detail-oriented and client-focused Client Service Associate to join our Tampa team. This role plays a crucial part in maintaining strong client relationships by providing timely support, resolving inquiries, and ensuring a high standard of service delivery. The ideal candidate will be proactive, organized, and passionate about delivering exceptional client experiences.
Requirements
- High school diploma or equivalent; associate or bachelor's degree preferred.
- 1+ years of experience in client services, administrative support, or customer care.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize under pressure.
- Detail-oriented with excellent problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Responsibilities
- Serve as the primary point of contact for assigned clients.
- Handle client inquiries, resolve issues, and ensure timely follow-ups.
- Maintain accurate records of client interactions and service activities.
- Coordinate with internal teams to ensure client needs are met efficiently.
- Identify areas for improvement and contribute to service enhancement strategies.
- Support onboarding processes for new clients and assist with client retention initiatives.
Benefits
- Competitive salary ($50,000 - $60,000 per year)
- Opportunities for professional growth and internal advancement
- Paid time off and holidays
- Comprehensive training and onboarding
- Supportive and team-driven work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
