Client Service Associate

About the position

Hanover Bank is looking for a Full-Time Client Service Associate. The Client Service Associate enhances the client experience by providing exceptional client service, selling/promoting the bank's products/services to all new and existing clients, supporting Branch functions as needed, and serving as administrative and operational support to the ongoing business Bank. The CSA performs all platform and teller functions, universally. Accurate and efficient process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments and transfers. The CSA will open new accounts both in person and in conjunction with the bank's line of business partners.

Responsibilities

• Work in a diverse environment, as an integral part of a dynamic sales and servicing team of individuals
• Identify and assess customers' needs and recommend appropriate products and services
• Keep current on all Bank products and services and be able to explain them to customers
• Comply with policies, procedures, and regulations; provide outstanding customer service in a safe and sound environment
• Build long-term relationships with customers to understand and identify their financial needs
• Proactively promote and sell Bank products and services
• Assist in the overall attainment of branch sales, service, and revenue goals
• Engage in all sales development activities (e.g., telemarketing and sales events)
• Provide superior customer service and operational efficiency
• Support and perform all customer and branch-related tasks
• Perform new account openings and all customer service-related functions
• Answer phones and assist customers with all banking-related requests
• Be flexible with regard to the weekly work schedule to meet the demands of the Bank

Requirements

• High school diploma or equivalent GED
• Three (3) years of banking or retail experience preferred
• Ability to handle multiple tasks at once
• Exhibit a professional demeanor at all times
• Strong communication and organizational skills
• Working knowledge of Microsoft Office (Excel, MS Word, and MS Outlook)
• Professional attire is required

Benefits

• Medical, Dental and Vision (including HSA, FSA & Commuter Benefits)
• Company-paid benefits to include life insurance and AD&D plus long-term disability
• Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services)
• Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care)
• Retirement-401(k) with Company Match
• Paid Personal Time Off (PTO) & Paid Company Holidays
• Annual Bonuses
• Annual Increases
• Employee Events and Contests